A research group at Hiroshima University's Graduate School revealed that when candidates are not looking directly at the camera during an online job interview, their evaluations are significantly lower.

 Previous research on face-to-face communication and impression judgment tests using facial photographs has shown that eye contact creates a favorable impression. However, gaze asymmetry in online calls With laptops and tablets used for online calls, the camera is often located above the computer screen and is misaligned with the face of the conversation partner on the screen, making it difficult to see each other. Unable to make eye contact.

 Therefore, the research group examined how examinees' gaze directions affect their evaluations during online job interviews.

 We conducted mock interviews with 12 university students, and recorded short interview videos of about 2 to 60 seconds under two conditions: gaze toward the camera (CAM condition) and gaze toward the screen (SKW condition). We also created a stimulus (VO condition) in which only the audio was extracted from the video. We asked 90 working adults to view and evaluate these three videos and audios.

 As a result, the evaluation of the SKW condition was lower than that of the CAM and VO conditions. Additional analysis also suggested that the effect of gaze may be more pronounced for female examinees and evaluators than for males. The conclusion was that examinees may be evaluated negatively if their gaze is away from the camera.

 From this research, job hunters and companies conducting interviews need to consider the issue of gaze during online interviews, and technology researchers are encouraged to develop technology that allows mutual eye contact by looking into the other person's eyes on the screen. The company says that its development has the potential to contribute to improving the quality of online communication.

Paper information:[Scientific Reports] Off-camera gaze decreases evaluation scores in a simulated online job interview

Hiroshima University

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