TMJ (President Hideki Maruyama, Tokyo) of the Benesse Group, which builds and operates office processing centers such as call centers, will begin full-scale recruitment of middle-aged and elderly human resources in their 50s and 70s. TMJ has been participating in the University of Tokyo's industry-academia network "Gerontology" since 2011, and has been studying the ideal form of a paperwork center in an aging society.
According to TMJ, the company has built a system that quantifies the hiring and training experience accumulated in the company and makes a decision on hiring using data analysis technology. In 3, about 2017 middle-aged and older people will be hired.The policy is to gradually expand nationwide.
In-house training and training programs for middle-aged and older people have already been established, and students will be asked to learn points that should be strengthened before starting work.It is said that a follow-up program will be prepared to alleviate the anxieties of middle-aged and elderly human resources even after being assigned, so that all hires can continue their work.
TMJ has been conducting research on elderly people at call centers on the University of Tokyo's industry-academia network.The research results are made into programs and tools, and will be packaged and used at bases nationwide in the future.
While Japan is entering an era of depopulation, the population is aging rapidly. In 2015, the percentage of elderly people aged 65 and over in the total population was 26.7%. One in four has entered the age of the elderly.With the decrease in the working-age population, labor shortages are becoming more serious, especially in rural areas, and promoting the employment of the elderly has become a social issue.
