Researcher Mitsuhiko Kimoto of the Advanced Telecommunications Research Institute International and Associate Professor Takamasa Iio of the Faculty of Culture and Information Studies at Doshisha University have found that it is easier for the other person to accept an apology when multiple robots make a mistake. found out in the study of
According to Advanced Telecommunications Research Institute International, the research group assumed that a robot clerk dropped an ordered item while serving food, and included a scene in which one robot apologized for its failure and another robot. A video was taken of the scene where the two apologized, and a questionnaire was taken on the web.
As a result, it was found that the apology was more likely to be accepted if two robots apologized, and that the effect of the apology increased when another robot showed a gesture of tidying up.The research group believes that by apologizing multiple times, just like when a person makes a mistake, it will be easier for the robot to accept the failure, and that the robot will be judged to be competent.
The number of robots serving at restaurants and other establishments across the country has been increasing in the wake of the coronavirus pandemic.I think it will be necessary in the future to incorporate functions in the design stage that allow other robots to apologize together when a robot makes a mistake or help clean up.
Paper information:[PLOS ONE] Two is better than one: Apologies from two robots are preferred
